Sumários
Teamwork: developing the findings and discussion
28 Fevereiro 2025, 11:00 • Jorge Pimentel do Nascimento
Students prepare findings, discussion, and conclusions.
Antecedents and consequences of Relationship Quality
28 Fevereiro 2025, 09:30 • Jorge Pimentel do Nascimento
Business-to-business and business-to-consumer relationship quality.
Trust, commitment, satisfaction.
Dimensions of commitment: affective, normative, calculative.
Disconfirmation paradigm.
From satisfaction to delight.
Antecedents and consequences of relationship quality.